Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Our Water Damage Restoration Process
Water damage emergencies come in all shapes and sizes. In order to correctly determine what your home or property needs after a water damage, a detailed inspection must be performed. This involves assessing the damage, determining the scope of the damage, and creating a plan of action.

Identify and Stop the Water Source
SERVPRO of Jackson and SERVPRO of Madison County will check you home or business for the source of moisture. Stopping the source is a must before successful restoration or drying can occur.

  • Stop the Source
  • Identify any Contaminated Water

Identify the Type of Water
Knowing the category and classification of the water damage will help our professionals to restore your property based on industry standards. We will identify the level of contamination to determine the specific restoration process needed.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises
How far the moisture has traveled and the extent of the damage will be inspected and tested by our professional to ensure complete and proper restoration. Safety is always of the utmost importance, and we make sure to take all safety concerns into account.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture
We will move your furniture and property contents, and we will block items. This will help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction